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UK Delivery 

We will be shipping all parcels with Royal Mail. We estimate on average a 3-5 working day delivery priced at £2.99 We assure you that all orders are packaged as securely as possible to ensure a safe and sound delivery. 

Collection

We are based in Daventry, Northamptonshire. If you live nearby you are more than welcome to come and collect your order free of charge. There is a separate option in the checkout process which allows you to choose free collection.We will email you as soon as your order is ready for pickup.

If the wrong postage option is chosen at the checkout we reserve the right to refuse the order.

Returns

If you would like to return your purchases, you will have 7 days to do so. 

Please notify us by email first at madhousemelts@outlook.com. 


please state


  • Your name
  • Order number
  • Reason for the return
  • Whether you would like an exchange or refund

Please make sure all items are returned unused and in the original packaging. If there is any sign of use we will be unable to accept the return.

Unless the item is faulty, the customer will pay for the return postage and packaging. If your item is faulty then we will refund your return postage and packaging costs.

We will issue you a refund within 10 working days of us receiving your return. Your refund will be returned via the original payment method.

This does not affect your statuary rights.

If you have any queries. Please email us at madhousemelts@outlook.com
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